Client promise

Our values are at the heart of all we do.

As an extension of living our values, we make a promise to our clients to give them a distinctive client experience:

  • Understand
  • Make it personal
  • Be human
  • Be crystal clear
  • Look ahead
  • Our expectations

Understand

  • Taking time to get to know you and your needs
  • Making sure you receive relevant information at the right time in the right way
  • Providing clarity on our terms of business
make it personal

Make it personal

  • You will have a dedicated client care team
  • We will listen to and act on our clients’ feedback.
  • We will always maintain confidentiality
be human

Be human

  • We will always be respectful
  • We will be accessible
  • We will understand and adopt your communication preferences
be crystal clear

Be crystal clear

  • We will deliver to agreed timetables
  • We commit to timely responses
  • We will keep you informed of work progress
look ahead

Look ahead

  • There will be no nasty surprises
  • We will provide you with proactive advice
  • Where appropriate, we will introduce you to experts
client expectations

What we ask of clients

  • You share relevant information with us in a timely manner
  • You are respectful in your interactions with us
  • You pay our fees on time
  • Your delivery expectations are fair