Creditor information

Our insolvency practitioners provide information to help creditors understand the process which they are involved in. Detailed information is also available on the R3 Creditors Insolvency Guide website.

We also provide online access to creditors regarding the progress of insolvencies with which they are involved. If you are a creditor in a case we are dealing with, you should have received access details to enable you to download reports. If you have not received these details, please contact the Restructuring team on the details below.

The guides listed below are designed to provide information to creditors regarding the fees we charge for the insolvency procedures we implement. If you have any questions or wish to discuss any aspect of the insolvency process you are involved in, please do not hesitate to contact the Restructuring team here.

Creditors Information

KR Fee Recovery Information



Voluntary Arrangements


Creditors’ Committees

You may be invited to form a Creditor’s Committee as part of an insolvency procedure. A Creditor’s Committee assists the office holder in fulfilling his or her duties and may be established for a specific purpose, such as providing advice or assistance where litigation or investigation is anticipated. Being part of a Creditor’s Committee gives unsecured creditors the opportunity to have a positive impact on the insolvency process by assisting the office holder to maximise returns to creditors, providing essential information and knowledge that could assist in tracing misappropriated company assets or identifying misconduct by the directors that can then be dealt with accordingly.

Insolvency Code of Ethics

When carrying out all the professional work relating to an insolvency appointment, insolvency practitioners are bound by the Insolvency Code of Ethics. The code of ethics aims to help insolvency practitioners meet their obligations by providing professional and ethical guidance.

Regulations of the ICAEW

Insolvency Practitioners are also bound by the regulations of their Recognised Professional Body. Our insolvency practitioners are licensed and regulated by the Institute of Chartered Accountants of England and Wales (ICAEW). The regulations aim to ensure that:

  • insolvency practitioners licensed by ICAEW are fit and proper persons to act and meet acceptable requirements as to education, practical training and experience;
  • the good reputation of licensed insolvency practitioners with the public is maintained; and
  • the regulations are clear.

Feedback & Complaints

If at any time you would like to discuss how we could improve our insolvency services, or if you are not satisfied with the conduct of an insolvency practitioner or our staff, please let us know by phoning our Restructuring Partner on 01634 899800. If after these discussions you are still not satisfied, you may refer the matter to our Managing Partner.

We will look into any complaint carefully and promptly and do all we can to explain the position to you. If you feel that our conduct has been less than satisfactory, we will do everything reasonable to deal with your concerns.

If you are still not satisfied with the conduct of an insolvency practitioner, you may also contact the Insolvency Service, who will deal with your concerns in accordance with their processes.

If you have any other queries, please contact us.